Transactions disappearing

[John W]

Using the iCompta app on my iPhone for some time without issue. Yesterday, I imported 6 qif files into 6 accounts as I do on a weekly basis. Initially the import appears to work as expected and the transactions show in each of the 6 accounts. However when I close the iCompta app and re-open the app later the transactions in two of the 6 accounts have been deleted.
I've updated the iCompta app, tried to re-import the qif data into the 2 accounts with the same results, I've deleted and recreated the two accounts with the same results. If I create a new transaction in one of the two accounts, the new transaction appears in the account after closing and re-opening iCompmta. When I create a second transaction in the same account, close and re-open iComplta, only the first transaction appears.

Any help is appreciated.

[Angeman]

The transactions are probably hidden by a filter, can you post some screenshots ?

[John W]

The transactions are probably hidden by a filter, can you post some screenshots ?

I checked filters and am pretty sure I've got all filters turned off/set to "ALL". That's burned me in the past.

On the accounts page it shows a $0 balance for the two accounts that won't maintain transactions.

I played with it for a couple of hours after posting my help request. At one point I re-imported the two qif files into the two problem accounts. After importing, verifying transactions populated, and the account balance was correct, I think I hit the "Save" on the bottom left of the accounts screen. After some amount of time (2 or 3 minutes, maybe not that long) an error message displayed indicating something about not being able to save (it was a pretty long error message that I should have screen shot). I hit "OK" to the error message and my problem account transactions have remained populated since. I know that I hit the save button prior to this instance however I don't recall waiting any amount of time before closing the iCompta app.

Any thoughts on what the error may have been and how to prevent in the future?

Thanks!

[Angeman]

If it can't save then next time you quit and relaunch the app, all changes are lost. Could you post a screenshot of the error message ?

[John W]

If it can't save then next time you quit and relaunch the app, all changes are lost. Could you post a screenshot of the error message ?

So I deleted all transactions in all accounts (I did not delete the accounts themselves) and then re-imported transactions via qif files into each account. All of the transactions import correctly, account balances show correctly and if I close the iCompta app and then re-open the app I have one or two accounts that show a zero balance and contain no transactions, other accounts are accurate.

If after importing the transactions, I hit the "save" button and wait for almost 2 mins, the following error message appears. If I hit "OK" to the error message and close the iCompta app, when I re-open the app, all accounts are correct and all transactions have been saved. It seems odd that the message says it can't save, yet it does save?

Below are random screen shots of the same error message, just scrolling down the message to capture representative sample of the message. The photo upload limited to 3 photos, I have about 10 screen shots. Also the photos are in reverse order.

[Angeman]

There is one or more duplicated transactions that prevent saving. Since you deleted all transactions, I suggest you instead to go back to the document selector screen, delete your document and create a new one. It should work better this way.

[John W]

There is one or more duplicated transactions that prevent saving. Since you deleted all transactions, I suggest you instead to go back to the document selector screen, delete your document and create a new one. It should work better this way.

Thanks, I'll give that a try later this afternoon