Page 1 of 1

Account Disappeared

Posted: 01 September 2025, 06:22
by Bongo
I have just noticed that one of my accounts(Cash Account) on my iCompta application has disappeared from my list
of accounts. As far as I know I did nothing to remove or delete this account. Also, I noticed that the Font color and
Background color of the application has changed. Is there any way I can get the lost account to appear again?
Thanks.

Re: Account Disappeared

Posted: 01 September 2025, 19:45
by Angeman
You probably deleted it inadvertently by making a swipe on the row of the account ?

Have you enabled iCloud synchronization inside iCompta ? If so, have you saved since the account has disappeared ?

Re: Account Disappeared

Posted: 01 September 2025, 20:01
by Bongo
My icloud synchronization is automatic and the Cash account has also disappeared on my iCloud. However I had a back up in Dropbox last synchronized some weeks back as a .cdb file. Can you tell me how to download this file back to my iphone? Or is there any other way of getting the data back? Thanks.

Re: Account Disappeared

Posted: 01 September 2025, 20:09
by Angeman
You can perform the following steps :
  • Close your document to go back to the document selector screen
  • Click on the cloud icon and select "Deleted iCloud documents" (it will delete synchronization data but it won't delete your local document on your phone)
  • Click on the Dropbox icon in order to create a new document from latest Dropbox synchronization data
  • When the new document is open, touch and hold your finger on the missing account row, and select "Copy"
  • Close the new document and go back to your real document
  • Touch and hold your finger on any account row, and select "Paste"
  • You can delete the new document, it's not useful anymore