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Error in syncing with iPhone

Posted: 16 May 2018, 12:47
by Aguilberto Junior
Hi Angeman!

I did the synchronization process of iCompta on the Mac with Dropbox, where I now have the file described below:

/Aplicativos/iCompta 6/Synchronization/05D57D8A-991C-4DEB-9A07-8A6A5FB81732.zip

When trying to open this database on iphone I always get the message "No documents found" ...

what am I doing wrong?

Thanks in advance for your help!

Re: Error in syncing with iPhone

Posted: 16 May 2018, 15:03
by Angeman
Do you have iCompta 6 on the iPhone as well ? Do you use the same Dropbox account as on your Mac ?

Re: Error in syncing with iPhone

Posted: 16 May 2018, 16:14
by Aguilberto Junior
Yes, I have iCompta and Dropbox last versions installed in my iPhone X, running iOS 11.3.1.
All devices with the same Dropbox account.

Re: Error in syncing with iPhone

Posted: 16 May 2018, 16:20
by Angeman
Ok, if you create a new document on the iPhone, enable Dropbox sync and save it, does a new .zip file appear in /Aplicativos/iCompta 6/Synchronization ?

Re: Error in syncing with iPhone

Posted: 16 May 2018, 16:33
by Aguilberto Junior
Creating a new document in iPhone, enabling Dropbox sync and saving it I'got a message "Error while saving document".

Re: Error in syncing with iPhone

Posted: 17 May 2018, 16:11
by Angeman
Perhaps try to logout from Dropbox (inside iCompta) and then login again ?

Re: Error in syncing with iPhone

Posted: 17 May 2018, 20:32
by Aguilberto Junior
Dear Angeman,

I tried logout from Dropbox (inside iCompta), deleted all iCompta files and folders in Dropbox, then login again (inside iCompta), checked synchronization and pressed command+s. The folders and files were re-created in the dropbox by iCompta.

In iPhone, I uninstalled and installed Dropbox and iCompta, tried open the file in Dropbox, but I have the same message "No documents found"...

Re: Error in syncing with iPhone

Posted: 17 May 2018, 21:39
by Angeman
Can you show me a screenshot ? Just to make sure you are doing it from the right place.

Re: Error in syncing with iPhone

Posted: 21 May 2018, 20:52
by Aguilberto Junior
The problem was because the application on the iPhone was logged in the Dropbox...
I created a new document, and logged out of Dropbox.
Now it's ok!

Thanks for your help, Angeman!