Cannot sync

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Gerardo
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Joined: 15 October 2010, 22:36

Cannot sync

Post by Gerardo » 19 July 2019, 04:47

I had to reformat my computer due to a MacOS problem, after that I recovered my iCompta document whichwas in sync with my iPhone, however it doesn't work anymore. Could you please tell what should I do ?

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Angeman
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Re: Cannot sync

Post by Angeman » 19 July 2019, 12:17

Which version do you have on Mac and iPhone and how do you sync ?

Gerardo
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Joined: 15 October 2010, 22:36

Re: Cannot sync

Post by Gerardo » 19 July 2019, 21:30

iMac (21.5-inch, Late 2015). MacOS Mojave 10.14.5, iCompta Versión 6.0.22 (1317)
iPhone 6, iCompta 6

Gerardo
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Re: Cannot sync

Post by Gerardo » 19 July 2019, 21:31

I sync with iCloud drive

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Angeman
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Re: Cannot sync

Post by Angeman » 19 July 2019, 21:56

Have you verified that iCloud check box is checked in iCompta's synchronization screen ?

Gerardo
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Re: Cannot sync

Post by Gerardo » 20 July 2019, 03:33

True! I did not notice. Thank you so much.

Gerardo
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Joined: 15 October 2010, 22:36

Re: Cannot sync

Post by Gerardo » 02 August 2019, 21:15

Problems with sync again since the last update (5 days ago). There is one particular account that duplicates or triplicates income amounts when syncing , therefore not having a true amount. I try to fix it manually deleting the duplicates but once it syncs it does it again. I have no clue. What can I do?

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Angeman
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Re: Cannot sync

Post by Angeman » 03 August 2019, 09:20

You can delete your iCompta documents on every device except the one that has the most recent data. Then go on the device with most recent data and hit save to make sure that data is sent to iCloud. Finally you can recreate your document by clicking on File > New document from iCloud if it's a Mac, or by clicking on the cloud icon in the bottom bar if it's an iPhone / iPad.

Gerardo
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Joined: 15 October 2010, 22:36

Re: Cannot sync

Post by Gerardo » 04 August 2019, 02:27

before I do that, I noticed that this happens ONLY with transactions in the scheduler. that is why I have to delete unnecessary repetitions. Should I keep on with deleting the account?

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Angeman
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Re: Cannot sync

Post by Angeman » 04 August 2019, 19:06

Angeman wrote:
03 August 2019, 09:20
You can delete your iCompta documents on every device except the one that has the most recent data. Then go on the device with most recent data and hit save to make sure that data is sent to iCloud. Finally you can recreate your document by clicking on File > New document from iCloud if it's a Mac, or by clicking on the cloud icon in the bottom bar if it's an iPhone / iPad.
You really should do that as it will ensure that all devices start again from correct data.

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