Error in syncing with iPhone

Discussions about iCompta on iOS
Post Reply
Aguilberto Junior
Posts: 53
Joined: 08 March 2016, 19:07

Error in syncing with iPhone

Post by Aguilberto Junior » 16 May 2018, 12:47

Hi Angeman!

I did the synchronization process of iCompta on the Mac with Dropbox, where I now have the file described below:

/Aplicativos/iCompta 6/Synchronization/05D57D8A-991C-4DEB-9A07-8A6A5FB81732.zip

When trying to open this database on iphone I always get the message "No documents found" ...

what am I doing wrong?

Thanks in advance for your help!

User avatar
Angeman
Administrateur
Posts: 1913
Joined: 28 December 2008, 21:28
Location: Toulouse, France
Contact:

Re: Error in syncing with iPhone

Post by Angeman » 16 May 2018, 15:03

Do you have iCompta 6 on the iPhone as well ? Do you use the same Dropbox account as on your Mac ?

Aguilberto Junior
Posts: 53
Joined: 08 March 2016, 19:07

Re: Error in syncing with iPhone

Post by Aguilberto Junior » 16 May 2018, 16:14

Yes, I have iCompta and Dropbox last versions installed in my iPhone X, running iOS 11.3.1.
All devices with the same Dropbox account.

User avatar
Angeman
Administrateur
Posts: 1913
Joined: 28 December 2008, 21:28
Location: Toulouse, France
Contact:

Re: Error in syncing with iPhone

Post by Angeman » 16 May 2018, 16:20

Ok, if you create a new document on the iPhone, enable Dropbox sync and save it, does a new .zip file appear in /Aplicativos/iCompta 6/Synchronization ?

Aguilberto Junior
Posts: 53
Joined: 08 March 2016, 19:07

Re: Error in syncing with iPhone

Post by Aguilberto Junior » 16 May 2018, 16:33

Creating a new document in iPhone, enabling Dropbox sync and saving it I'got a message "Error while saving document".

User avatar
Angeman
Administrateur
Posts: 1913
Joined: 28 December 2008, 21:28
Location: Toulouse, France
Contact:

Re: Error in syncing with iPhone

Post by Angeman » 17 May 2018, 16:11

Perhaps try to logout from Dropbox (inside iCompta) and then login again ?

Aguilberto Junior
Posts: 53
Joined: 08 March 2016, 19:07

Re: Error in syncing with iPhone

Post by Aguilberto Junior » 17 May 2018, 20:32

Dear Angeman,

I tried logout from Dropbox (inside iCompta), deleted all iCompta files and folders in Dropbox, then login again (inside iCompta), checked synchronization and pressed command+s. The folders and files were re-created in the dropbox by iCompta.

In iPhone, I uninstalled and installed Dropbox and iCompta, tried open the file in Dropbox, but I have the same message "No documents found"...

User avatar
Angeman
Administrateur
Posts: 1913
Joined: 28 December 2008, 21:28
Location: Toulouse, France
Contact:

Re: Error in syncing with iPhone

Post by Angeman » 17 May 2018, 21:39

Can you show me a screenshot ? Just to make sure you are doing it from the right place.

Aguilberto Junior
Posts: 53
Joined: 08 March 2016, 19:07

Re: Error in syncing with iPhone

Post by Aguilberto Junior » 21 May 2018, 20:52

The problem was because the application on the iPhone was logged in the Dropbox...
I created a new document, and logged out of Dropbox.
Now it's ok!

Thanks for your help, Angeman!

Post Reply