Error while saving

Discussions about iCompta on iOS
Post Reply
ptr.chovan
Posts: 82
Joined: 12 September 2016, 13:07

Error while saving

Post by ptr.chovan » 01 October 2017, 17:38

Get an error while saving on iphone... It is the first time it happend and so far it doesn’t work. Im bit bussy now.. I will try to restart the phone and if it won’t work Ill try to send proper error report
Attachments
4D97B932-8E95-496B-AAB2-1F317922A0D8.png
4D97B932-8E95-496B-AAB2-1F317922A0D8.png (435.52 KiB) Viewed 246 times

User avatar
Angeman
Administrateur
Posts: 1805
Joined: 28 December 2008, 21:28
Location: Toulouse, France
Contact:

Re: Error while saving

Post by Angeman » 01 October 2017, 17:48

2 other people have reported this to me on the French forum and I suggested them to try to delete the app and reinstall it (after keeping a copy of your accounts file of course). They didn't answer me yet so I don't know if it works.

ptr.chovan
Posts: 82
Joined: 12 September 2016, 13:07

Re: Error while saving

Post by ptr.chovan » 01 October 2017, 18:44

Just tried it. Yes it worked but all my settings and preferences are lost 😖

MFG
Posts: 1
Joined: 21 October 2017, 16:50

Re: Error while saving

Post by MFG » 21 October 2017, 16:57

I’m suddenly receiving these error messages on both iPhone and iPad as well. I can’t save any transactions, but also get “error while saving document” when trying to use either backup option, so am concerned about deleting and reinstalling. Any suggestions?

User avatar
Angeman
Administrateur
Posts: 1805
Joined: 28 December 2008, 21:28
Location: Toulouse, France
Contact:

Re: Error while saving

Post by Angeman » 21 October 2017, 18:02

Unfortunately deleting and reinstalling the app is the only known solution. Just be careful to save your accounts file first using iTunes file sharing.

GarfieldP
Posts: 1
Joined: 16 October 2017, 12:20

Re: Error while saving

Post by GarfieldP » 25 October 2017, 17:37

I'm having the same issue. Re-installing is a bit inconvenient but that's fine as long as it fixes the issue.

Aguilberto Junior
Posts: 39
Joined: 08 March 2016, 19:07

Re: Error while saving

Post by Aguilberto Junior » 26 October 2017, 15:22

I also had the same problem (iPhone 6s/iOS 11.0.3)... I uninstalled and installed the app and everything returned to normal.

ptr.chovan
Posts: 82
Joined: 12 September 2016, 13:07

Re: Error while saving

Post by ptr.chovan » 13 November 2017, 12:17

Another one again :cry: .. still the same remedy for it?
Attachments
AEAF966B-3FAC-4B13-9E26-AB561CB8360F.png
AEAF966B-3FAC-4B13-9E26-AB561CB8360F.png (322.01 KiB) Viewed 48 times

User avatar
Angeman
Administrateur
Posts: 1805
Joined: 28 December 2008, 21:28
Location: Toulouse, France
Contact:

Re: Error while saving

Post by Angeman » 14 November 2017, 12:20

Yes, it's really a shame they don't fix those nasty iOS 11 / macOS 10.13 bugs…

Post Reply

Who is online

Users browsing this forum: Baidu [Spider] and 1 guest