We are trial users with 10 days left to use the software.
Yesterday there was an update that came up when we started the program. We completed the update and now accounts on left side of the window and ALL prior entries and categories are gone.
What has happened?
We have been using save regularly but I can not find icompata data files?
Would appreciate any assistance you can give.
Russ
Lost all Data
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Angeman
- Administrateur
- Posts: 2303
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- Location: Toulouse, France
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Re: Lost all Data
It looks like it opened an empty file instead of reopening your last edited file. You can search for ".compta" on your hard drive to find it.
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russbeardsley
- Posts: 2
- Joined: 01 August 2010, 14:55
Re: Lost all Data
It appears that when the new version loaded the old data file was sent to the trash. We replaced it into the documents folder, pointed the program to it in the documents folder and it opened with all data intact. Excellent!
Russ
btw, we also backed it up with time machine on an external hard drive.
Russ
btw, we also backed it up with time machine on an external hard drive.