Error while saving

Discussions about iCompta on iOS
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ptr.chovan
Posts: 81
Joined: 12 September 2016, 13:07

Error while saving

Post by ptr.chovan » 01 October 2017, 17:38

Get an error while saving on iphone... It is the first time it happend and so far it doesn’t work. Im bit bussy now.. I will try to restart the phone and if it won’t work Ill try to send proper error report
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Angeman
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Location: Toulouse, France
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Re: Error while saving

Post by Angeman » 01 October 2017, 17:48

2 other people have reported this to me on the French forum and I suggested them to try to delete the app and reinstall it (after keeping a copy of your accounts file of course). They didn't answer me yet so I don't know if it works.

ptr.chovan
Posts: 81
Joined: 12 September 2016, 13:07

Re: Error while saving

Post by ptr.chovan » 01 October 2017, 18:44

Just tried it. Yes it worked but all my settings and preferences are lost 😖

MFG
Posts: 1
Joined: 21 October 2017, 16:50

Re: Error while saving

Post by MFG » 21 October 2017, 16:57

I’m suddenly receiving these error messages on both iPhone and iPad as well. I can’t save any transactions, but also get “error while saving document” when trying to use either backup option, so am concerned about deleting and reinstalling. Any suggestions?

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Angeman
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Joined: 28 December 2008, 21:28
Location: Toulouse, France
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Re: Error while saving

Post by Angeman » 21 October 2017, 18:02

Unfortunately deleting and reinstalling the app is the only known solution. Just be careful to save your accounts file first using iTunes file sharing.

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