Monthly income report doesn't load

Discussions about iCompta on macOS
Post Reply
zh_olga
Posts: 21
Joined: 19 November 2013, 21:48

Monthly income report doesn't load

Post by zh_olga » 27 August 2017, 14:23

Hi There
unfortunately, since recently monthly income/expense reports just don't open for me. I click on the report and it keeps loading and freezes the whole application for long long time. When it finally loads - it takes same amounts of loading time to make any modifications. What can we do about it? I have 2 years worth of categorized transactions in this file. I don't want to loose all the time I invested into downloading, categorizing all of that. I need the reporting to work so that I can make use of that data.

By the way - same thing happens on the mobile app on iPhone

I was considering buying a newer version, but with such stability issues - why invest in newer version?

User avatar
Angeman
Administrateur
Posts: 1805
Joined: 28 December 2008, 21:28
Location: Toulouse, France
Contact:

Re: Monthly income report doesn't load

Post by Angeman » 27 August 2017, 14:30

Check that you don't have a transaction with a wrong year such as 20107 instead of 2017 for example. This can be the cause of such a freezing.

zh_olga
Posts: 21
Joined: 19 November 2013, 21:48

Re: Monthly income report doesn't load

Post by zh_olga » 27 August 2017, 14:36

how do I check that apart from looking as each and every transaction manually?

zh_olga
Posts: 21
Joined: 19 November 2013, 21:48

Re: Monthly income report doesn't load

Post by zh_olga » 27 August 2017, 15:02

I checked all accounts and all top transactions are august 2017 or earlier
Any other ideas?

User avatar
Angeman
Administrateur
Posts: 1805
Joined: 28 December 2008, 21:28
Location: Toulouse, France
Contact:

Re: Monthly income report doesn't load

Post by Angeman » 27 August 2017, 15:12

Check the first transaction as well, it could year 217 instead of 2017 for example.
Otherwise you can send me your accounts file and I'll check what's wrong.

zh_olga
Posts: 21
Joined: 19 November 2013, 21:48

Re: Monthly income report doesn't load

Post by zh_olga » 27 August 2017, 15:20

OK I emailed the file to support@lyricapps.com

Post Reply

Who is online

Users browsing this forum: No registered users and 3 guests