Sending crash reports

Discussions about iCompta on macOS
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Angeman
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Sending crash reports

Post by Angeman » 25 October 2013, 15:49

If the application crashes or hangs, the user should get the crash log and send it to the developer, who should examine it, find the bug and fix it.

If the application hangs and the spinning wheel of death appears :
  • Click on  > Force Quit… menu item
  • Select the app and click on "Force Quit"
If the application crashed or you just forced the application to quit as explained above, a crash window appears :
firstcrash.jpg
firstcrash.jpg (34.15 KiB) Viewed 11055 times
You have to click on "Report…" then copy the text in the field in the red box :
Screen shot 2013-07-14 at 8.54.16 AM.png
Screen shot 2013-07-14 at 8.54.16 AM.png (156.72 KiB) Viewed 11055 times
You can then paste the text in an email or a message in the forum.

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