I sent an email with the crash logs attached. Did you get it?

Thanks that was the problem with the grayed out download button, but

Now when I try to download it starts downloading and then crashes about 3 to 5 sec later. I power cycled the phone too.

What do you mean by account ID. I know the login is correct and I did put the credit card # under "Cards". I have multiple credit cards and no other type of account with chase. Could this be the problem?

I setup a credit card account with a supported institution and double confirmed the login and password, but the download button is still grayed out.

Any ideas?